14th August 2025
Reducing product returns through corrugated packaging
Any manufacturer knows that product returns can be a costly business challenge. And, in addition to product being returned and the financial implication of this, there is the added danger of damage to the brand name and reputation which can often be far more costly than any financial loss attributed to the delivery of damaged product.
Most often, product damage occurs through incorrectly packaging items meaning the goods contained within the pack aren’t adequately protected through the supply chain.
But it’s not just customers that are impacted.
Product returns are a multifaceted issue affecting logistics and profitability to.
Hearsay suggests that e-commerce return rates can exceed 20% in some sectors, with damage during transit a leading contributor. For fragile, high-value, heavy, or awkwardly shaped items, the risk is even greater. Every returned product represents not only a financial loss but also an environmental impact—extra transportation, waste, and in many cases, products that cannot be resold.
However, with the right corrugated packaging, product damage, returns and refunds can be reduced if not eliminated and brand reputation preserved.
This is how.
Bespoke is best
Bespoke is always best but particularly if you have a product that is particularly fragile, high value, heavy or awkwardly shaped.
When businesses choose an off the shelf standard size case, invariably extra void fill is required which can them compromise the sustainability of the pack, if a hard to recycle material is chosen. Paper void fill can be used with great success however it does have its limitations in terms of strength required.
These challenges can all be overcome by choosing bespoke packaging, designed and tailored especially for your product range.
Our expert designers ensure solutions are created which protect the product through some or all of outer boxes, internal fittings, sleeves, pallet packs and more to ensure the product does not move and is protected through the supply chain whether that’s across the globe or through the UK courier network.
Promoting your brand
Marketplaces are very competitive places and representing and protecting a brand is critical to business success.
Choosing a bespoke corrugated packaging solution which reduces or eradicates product damage and return is the first step to protecting brand reputation, perhaps the second step is promoting the brand reputation to customers through printed packaging.
Ranging from simple one colour print which communicates essential product information and the contents of the pack, to complex high quality print representative of photography businesses can choose the type of print they want and the impact they want to deliver.
Our graphics team are well placed to advise on this and as one of the best teams in the corrugated print sector customers are amazed at what can be achieved with their brands and artwork on their packaging.
One thing is for sure; customers are very happy to promote their brands once they are confident the packaging is fit for purpose and their customers and end users will have a positive packaging experience and a positive engagement with their brand and products.
A winning combination
By combining the two both tangible and intangible costs of product returns can be eliminated as can damaged goods, disappointed customers and the subsequent negative impact on a brand and a business.
Companies that invest in bespoke corrugated packaging position themselves as leaders in quality, sustainability, and customer service encouraging repeat business and customer loyalty.
With effective packaging being so much more than a box, bespoke corrugated solutions reduce return rates, improve customer satisfaction, and protect brand reputation—all while supporting sustainability goals. For businesses serious about growth and success in the modern marketplace, the move to custom-designed packaging is not just a trend, it’s a strategic decision which can deliver significant benefits.
Any manufacturer knows that product returns can be a costly business challenge. And, in addition to product being returned and the financial implication of this, there is the added danger of damage to the brand name and reputation which can often be far more costly than any financial loss attributed to the delivery of damaged product.
Most often, product damage occurs through incorrectly packaging items meaning the goods contained within the pack aren’t adequately protected through the supply chain.
But it’s not just customers that are impacted.
Product returns are a multifaceted issue affecting logistics and profitability to.
Hearsay suggests that e-commerce return rates can exceed 20% in some sectors, with damage during transit a leading contributor. For fragile, high-value, heavy, or awkwardly shaped items, the risk is even greater. Every returned product represents not only a financial loss but also an environmental impact—extra transportation, waste, and in many cases, products that cannot be resold.
However, with the right corrugated packaging, product damage, returns and refunds can be reduced if not eliminated and brand reputation preserved.
This is how.
Bespoke is best
Bespoke is always best but particularly if you have a product that is particularly fragile, high value, heavy or awkwardly shaped.
When businesses choose an off the shelf standard size case, invariably extra void fill is required which can them compromise the sustainability of the pack, if a hard to recycle material is chosen. Paper void fill can be used with great success however it does have its limitations in terms of strength required.
These challenges can all be overcome by choosing bespoke packaging, designed and tailored especially for your product range.
Our expert designers ensure solutions are created which protect the product through some or all of outer boxes, internal fittings, sleeves, pallet packs and more to ensure the product does not move and is protected through the supply chain whether that’s across the globe or through the UK courier network.
Promoting your brand
Marketplaces are very competitive places and representing and protecting a brand is critical to business success.
Choosing a bespoke corrugated packaging solution which reduces or eradicates product damage and return is the first step to protecting brand reputation, perhaps the second step is promoting the brand reputation to customers through printed packaging.
Ranging from simple one colour print which communicates essential product information and the contents of the pack, to complex high quality print representative of photography businesses can choose the type of print they want and the impact they want to deliver.
Our graphics team are well placed to advise on this and as one of the best teams in the corrugated print sector customers are amazed at what can be achieved with their brands and artwork on their packaging.
One thing is for sure; customers are very happy to promote their brands once they are confident the packaging is fit for purpose and their customers and end users will have a positive packaging experience and a positive engagement with their brand and products.
A winning combination
By combining the two both tangible and intangible costs of product returns can be eliminated as can damaged goods, disappointed customers and the subsequent negative impact on a brand and a business.
Companies that invest in bespoke corrugated packaging position themselves as leaders in quality, sustainability, and customer service encouraging repeat business and customer loyalty.
With effective packaging being so much more than a box, bespoke corrugated solutions reduce return rates, improve customer satisfaction, and protect brand reputation—all while supporting sustainability goals. For businesses serious about growth and success in the modern marketplace, the move to custom-designed packaging is not just a trend, it’s a strategic decision which can deliver significant benefits.
Any manufacturer knows that product returns can be a costly business challenge. And, in addition to product being returned and the financial implication of this, there is the added danger of damage to the brand name and reputation which can often be far more costly than any financial loss attributed to the delivery of damaged product.
Most often, product damage occurs through incorrectly packaging items meaning the goods contained within the pack aren’t adequately protected through the supply chain.
But it’s not just customers that are impacted.
Product returns are a multifaceted issue affecting logistics and profitability to.
Hearsay suggests that e-commerce return rates can exceed 20% in some sectors, with damage during transit a leading contributor. For fragile, high-value, heavy, or awkwardly shaped items, the risk is even greater. Every returned product represents not only a financial loss but also an environmental impact—extra transportation, waste, and in many cases, products that cannot be resold.
However, with the right corrugated packaging, product damage, returns and refunds can be reduced if not eliminated and brand reputation preserved.
This is how.
Bespoke is best
Bespoke is always best but particularly if you have a product that is particularly fragile, high value, heavy or awkwardly shaped.
When businesses choose an off the shelf standard size case, invariably extra void fill is required which can them compromise the sustainability of the pack, if a hard to recycle material is chosen. Paper void fill can be used with great success however it does have its limitations in terms of strength required.
These challenges can all be overcome by choosing bespoke packaging, designed and tailored especially for your product range.
Our expert designers ensure solutions are created which protect the product through some or all of outer boxes, internal fittings, sleeves, pallet packs and more to ensure the product does not move and is protected through the supply chain whether that’s across the globe or through the UK courier network.
Promoting your brand
Marketplaces are very competitive places and representing and protecting a brand is critical to business success.
Choosing a bespoke corrugated packaging solution which reduces or eradicates product damage and return is the first step to protecting brand reputation, perhaps the second step is promoting the brand reputation to customers through printed packaging.
Ranging from simple one colour print which communicates essential product information and the contents of the pack, to complex high quality print representative of photography businesses can choose the type of print they want and the impact they want to deliver.
Our graphics team are well placed to advise on this and as one of the best teams in the corrugated print sector customers are amazed at what can be achieved with their brands and artwork on their packaging.
One thing is for sure; customers are very happy to promote their brands once they are confident the packaging is fit for purpose and their customers and end users will have a positive packaging experience and a positive engagement with their brand and products.
A winning combination
By combining the two both tangible and intangible costs of product returns can be eliminated as can damaged goods, disappointed customers and the subsequent negative impact on a brand and a business.
Companies that invest in bespoke corrugated packaging position themselves as leaders in quality, sustainability, and customer service encouraging repeat business and customer loyalty.
With effective packaging being so much more than a box, bespoke corrugated solutions reduce return rates, improve customer satisfaction, and protect brand reputation—all while supporting sustainability goals. For businesses serious about growth and success in the modern marketplace, the move to custom-designed packaging is not just a trend, it’s a strategic decision which can deliver significant benefits.
Any manufacturer knows that product returns can be a costly business challenge. And, in addition to product being returned and the financial implication of this, there is the added danger of damage to the brand name and reputation which can often be far more costly than any financial loss attributed to the delivery of damaged product.
Most often, product damage occurs through incorrectly packaging items meaning the goods contained within the pack aren’t adequately protected through the supply chain.
But it’s not just customers that are impacted.
Product returns are a multifaceted issue affecting logistics and profitability to.
Hearsay suggests that e-commerce return rates can exceed 20% in some sectors, with damage during transit a leading contributor. For fragile, high-value, heavy, or awkwardly shaped items, the risk is even greater. Every returned product represents not only a financial loss but also an environmental impact—extra transportation, waste, and in many cases, products that cannot be resold.
However, with the right corrugated packaging, product damage, returns and refunds can be reduced if not eliminated and brand reputation preserved.
This is how.
Bespoke is best
Bespoke is always best but particularly if you have a product that is particularly fragile, high value, heavy or awkwardly shaped.
When businesses choose an off the shelf standard size case, invariably extra void fill is required which can them compromise the sustainability of the pack, if a hard to recycle material is chosen. Paper void fill can be used with great success however it does have its limitations in terms of strength required.
These challenges can all be overcome by choosing bespoke packaging, designed and tailored especially for your product range.
Our expert designers ensure solutions are created which protect the product through some or all of outer boxes, internal fittings, sleeves, pallet packs and more to ensure the product does not move and is protected through the supply chain whether that’s across the globe or through the UK courier network.
Promoting your brand
Marketplaces are very competitive places and representing and protecting a brand is critical to business success.
Choosing a bespoke corrugated packaging solution which reduces or eradicates product damage and return is the first step to protecting brand reputation, perhaps the second step is promoting the brand reputation to customers through printed packaging.
Ranging from simple one colour print which communicates essential product information and the contents of the pack, to complex high quality print representative of photography businesses can choose the type of print they want and the impact they want to deliver.
Our graphics team are well placed to advise on this and as one of the best teams in the corrugated print sector customers are amazed at what can be achieved with their brands and artwork on their packaging.
One thing is for sure; customers are very happy to promote their brands once they are confident the packaging is fit for purpose and their customers and end users will have a positive packaging experience and a positive engagement with their brand and products.
A winning combination
By combining the two both tangible and intangible costs of product returns can be eliminated as can damaged goods, disappointed customers and the subsequent negative impact on a brand and a business.
Companies that invest in bespoke corrugated packaging position themselves as leaders in quality, sustainability, and customer service encouraging repeat business and customer loyalty.
With effective packaging being so much more than a box, bespoke corrugated solutions reduce return rates, improve customer satisfaction, and protect brand reputation—all while supporting sustainability goals. For businesses serious about growth and success in the modern marketplace, the move to custom-designed packaging is not just a trend, it’s a strategic decision which can deliver significant benefits.
Any manufacturer knows that product returns can be a costly business challenge. And, in addition to product being returned and the financial implication of this, there is the added danger of damage to the brand name and reputation which can often be far more costly than any financial loss attributed to the delivery of damaged product.
Most often, product damage occurs through incorrectly packaging items meaning the goods contained within the pack aren’t adequately protected through the supply chain.
But it’s not just customers that are impacted.
Product returns are a multifaceted issue affecting logistics and profitability to.
Hearsay suggests that e-commerce return rates can exceed 20% in some sectors, with damage during transit a leading contributor. For fragile, high-value, heavy, or awkwardly shaped items, the risk is even greater. Every returned product represents not only a financial loss but also an environmental impact—extra transportation, waste, and in many cases, products that cannot be resold.
However, with the right corrugated packaging, product damage, returns and refunds can be reduced if not eliminated and brand reputation preserved.
This is how.
Bespoke is best
Bespoke is always best but particularly if you have a product that is particularly fragile, high value, heavy or awkwardly shaped.
When businesses choose an off the shelf standard size case, invariably extra void fill is required which can them compromise the sustainability of the pack, if a hard to recycle material is chosen. Paper void fill can be used with great success however it does have its limitations in terms of strength required.
These challenges can all be overcome by choosing bespoke packaging, designed and tailored especially for your product range.
Our expert designers ensure solutions are created which protect the product through some or all of outer boxes, internal fittings, sleeves, pallet packs and more to ensure the product does not move and is protected through the supply chain whether that’s across the globe or through the UK courier network.
Promoting your brand
Marketplaces are very competitive places and representing and protecting a brand is critical to business success.
Choosing a bespoke corrugated packaging solution which reduces or eradicates product damage and return is the first step to protecting brand reputation, perhaps the second step is promoting the brand reputation to customers through printed packaging.
Ranging from simple one colour print which communicates essential product information and the contents of the pack, to complex high quality print representative of photography businesses can choose the type of print they want and the impact they want to deliver.
Our graphics team are well placed to advise on this and as one of the best teams in the corrugated print sector customers are amazed at what can be achieved with their brands and artwork on their packaging.
One thing is for sure; customers are very happy to promote their brands once they are confident the packaging is fit for purpose and their customers and end users will have a positive packaging experience and a positive engagement with their brand and products.
A winning combination
By combining the two both tangible and intangible costs of product returns can be eliminated as can damaged goods, disappointed customers and the subsequent negative impact on a brand and a business.
Companies that invest in bespoke corrugated packaging position themselves as leaders in quality, sustainability, and customer service encouraging repeat business and customer loyalty.
With effective packaging being so much more than a box, bespoke corrugated solutions reduce return rates, improve customer satisfaction, and protect brand reputation—all while supporting sustainability goals. For businesses serious about growth and success in the modern marketplace, the move to custom-designed packaging is not just a trend, it’s a strategic decision which can deliver significant benefits.
Any manufacturer knows that product returns can be a costly business challenge. And, in addition to product being returned and the financial implication of this, there is the added danger of damage to the brand name and reputation which can often be far more costly than any financial loss attributed to the delivery of damaged product.
Most often, product damage occurs through incorrectly packaging items meaning the goods contained within the pack aren’t adequately protected through the supply chain.
But it’s not just customers that are impacted.
Product returns are a multifaceted issue affecting logistics and profitability to.
Hearsay suggests that e-commerce return rates can exceed 20% in some sectors, with damage during transit a leading contributor. For fragile, high-value, heavy, or awkwardly shaped items, the risk is even greater. Every returned product represents not only a financial loss but also an environmental impact—extra transportation, waste, and in many cases, products that cannot be resold.
However, with the right corrugated packaging, product damage, returns and refunds can be reduced if not eliminated and brand reputation preserved.
This is how.
Bespoke is best
Bespoke is always best but particularly if you have a product that is particularly fragile, high value, heavy or awkwardly shaped.
When businesses choose an off the shelf standard size case, invariably extra void fill is required which can them compromise the sustainability of the pack, if a hard to recycle material is chosen. Paper void fill can be used with great success however it does have its limitations in terms of strength required.
These challenges can all be overcome by choosing bespoke packaging, designed and tailored especially for your product range.
Our expert designers ensure solutions are created which protect the product through some or all of outer boxes, internal fittings, sleeves, pallet packs and more to ensure the product does not move and is protected through the supply chain whether that’s across the globe or through the UK courier network.
Promoting your brand
Marketplaces are very competitive places and representing and protecting a brand is critical to business success.
Choosing a bespoke corrugated packaging solution which reduces or eradicates product damage and return is the first step to protecting brand reputation, perhaps the second step is promoting the brand reputation to customers through printed packaging.
Ranging from simple one colour print which communicates essential product information and the contents of the pack, to complex high quality print representative of photography businesses can choose the type of print they want and the impact they want to deliver.
Our graphics team are well placed to advise on this and as one of the best teams in the corrugated print sector customers are amazed at what can be achieved with their brands and artwork on their packaging.
One thing is for sure; customers are very happy to promote their brands once they are confident the packaging is fit for purpose and their customers and end users will have a positive packaging experience and a positive engagement with their brand and products.
A winning combination
By combining the two both tangible and intangible costs of product returns can be eliminated as can damaged goods, disappointed customers and the subsequent negative impact on a brand and a business.
Companies that invest in bespoke corrugated packaging position themselves as leaders in quality, sustainability, and customer service encouraging repeat business and customer loyalty.
With effective packaging being so much more than a box, bespoke corrugated solutions reduce return rates, improve customer satisfaction, and protect brand reputation—all while supporting sustainability goals. For businesses serious about growth and success in the modern marketplace, the move to custom-designed packaging is not just a trend, it’s a strategic decision which can deliver significant benefits
